Real Heroes Don’t Wear Capes

Remember as a kid how anxious and restless you were when your parents told you they were going to take you somewhere? The previous night would be a battle between you sleep and you’d always come up on top. Up earlier than usual. Brushing your teeth wasn’t a cold war with your mum and your favourite bag was waiting for you by the door. There was usually nothing out of the ordinary but the excitement was always present despite the number of times you had visited the said location.

It’s been a while since I last had such an experience. I went to boarding school very early and the only days I looked forward to were closing days and mid-terms. As an adult, I look forward to the end of every month for obvious reasons. Last week, I had the chance to go to a restaurant I’ve been to before but hadn’t really indulged in appropriately. On Friday afternoon, my colleague and I had lunch at Snack Attack, Adams Arcade.

For the past month, the restaurant has been communicating its signature wrap, the Wrappa and I had to go and see what the fuss was all about. I know they have what are probably the best loaded fries in Kenya. Not just because of the variety in sauces but the quality of chips as well. They aren’t those lumpy potato chunks most restaurants serve. On the way to the restaurant, my colleague was talking to me about something but all I could see and hear was “Wrap this and wrap that.”

We made our way to the restaurant and this lovely lady, by the name Faith was at hand to serve us. I was very anxious about the wrap but from the moment she handed us the menus and took our orders my expectations were higher. She was very polite and knew the products. At this point even if they told me they’d run out of filling for my wrap I’d come back just for the service. Delivery time was set at 10 minutes and those were probably the longest 10 minutes of my life after watching Arsenal win it late against Leceister City.

I’d picked the Wrappa and a strawberry burst. Let me tell you about the burst. One, because it was the first to arrive and two, it is made using strawberries. Real strawberries, not strawberry concentrate, the fruits. I took my first sip and my brain froze. This was too much for my mind, tongue and throat to take in all at once. My tongue was shouting more, my throat chilling in the cooling effect and my mind trying to convince the rest of my body that good things do exist.

Moments later my Wrappa arrived. You’ve probably watched Lion King and remember the defining moment where Rafiki literally unveiled Simba to the cheering fans, prey and competitors alike. When Faith laid the tray with my Wrappa on the table I could hear the Lion King theme song playing in the background and a light from the ceiling shone on the wrap. It was definitely the chosen one.

As I unwrapped the wrap from its packaging I couldn’t hold back my tears. This was beauty and perfection made in the kitchen. I had ordered a spicy wrap and from experience, very few restaurants understand the term spicy. Some translate hot to scorch my taste palate while others translate hot to heat. I was secretly praying the wrap wouldn’t be spicy so that I could find something to hate on about Snack Attack.

My first bite was heavenly. The chicken and jalapenos blended so well, they could do a remake of boys in the hood and win an Oscar. I don’t know what spices or flavours they put in the wrap but they got me at the first bite. This was love at first bite. Sad I didn’t have my ring because I had found the snack of my dreams. I literally wanted to spend the rest of my meals with the Wrappa. Upon confirmation that my taste buds weren’t playing tricks on me, I wanted to take photographic evidence of that meal. I do not violate food with unwarranted photographs but trust me, when a celebrity woos you, you don’t mind posing for a photo with them.

Due to the excitement of feasting on this gem, I couldn’t hold my phone properly. Said gladly offered to take a photo of my colleague and I enjoying our flavour attack. I did mention the fact the service at the restaurant was outstanding, didn’t I? I can’t write exactly what I felt throughout the rest of my meal because I transcended into a food appreciation portal where taste is just one of the parameters used to judge food.

I didn’t enjoy my meal. I greatly enjoyed my meal. If I knew the spices used in preparing the wrap I’d break down how each taste affected my palate, but is that really what’s important? What’s on the inside? After the meal both Faith and Said asked for our opinions of the meal and I had nothing but positive reviews. It was all plus signs for me.

I barely fill those feedback forms restaurants dish out but this time I asked for one. Do you know the kind of courage it takes to ask for a feedback form when you have no complaints? That’s courage that can change generations and that meal gave me that courage. I even gave out my number and email address. Now you know how serious this is.

Would I go back to Snack Attack? Today? Yes! Tomorrow? Yes! Every other day that ends in day, Yes! The food was great but the service and warmth of the staff won me over completely. This is a brand that understands, people come to your restaurant for more than just the food. The service, ambience and all that good stuff plays a very important role in attracting and retaining customers.

I’m not a food blogger if you can tell by my description of the food but I’ll write about any experience I feel someone else should go through and this is one of the few experiences you shouldn’t miss out on. I’m an African writer so I have to shout out Faith and Said for the exemplary service. The two of you were my heroes last week.

 

 

 

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